Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CareerTwins ("Company," "we," "us," or "our"), governing your access to and use of the CareerTwins.com website, mobile applications, APIs, and all related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

2. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that:

• You are at least 16 years old (or the age of majority in your jurisdiction, whichever is greater).
• You have the legal capacity to enter into a binding agreement.
• You are not prohibited from using the Service under any applicable law.
• Your use of the Service will not violate any applicable law or regulation.

3. Description of Service

CareerTwins provides an AI-powered career advancement platform that includes the following core features:

• AI Resume Analysis: Automated analysis of your resume against job descriptions to identify skill matches, gaps, and optimization opportunities.
• Mock Interview Practice: AI-driven simulated interview sessions that provide real-time feedback on your responses, communication style, and interview readiness.
• AI Interview Feedback: Automated assessments of interview performance including content quality, delivery, and alignment with role requirements.
• Peer Feedback: When requested by users, facilitation of peer-to-peer review and feedback on resumes, interview responses, and career materials from other users or invited participants.
• Job Matching: AI-powered recommendations for job opportunities based on your skills, experience, and preferences.
• Career Insights: Personalized analytics, recommendations, and guidance to support your job search and career development.

4. Fees and Payments

Certain features of the Service may require payment of fees. If you elect to use paid features, you agree to the pricing and payment terms as posted on the Service.

4.1 Subscriptions

Paid subscriptions are billed in advance on a recurring basis (e.g., monthly). Your subscription will automatically renew under the same conditions unless you cancel it through your account settings or by contacting us.

4.2 Payments

All payments are processed by third-party payment processors. By providing payment information, you represent that you are authorized to use the chosen payment method.

4.3 Refunds

Except as required by law, all fees paid are non-refundable. If you believe you have been billed in error, please contact us within thirty (30) days of the billing date.

5. User Content & Ownership

Our Service allows you to upload, submit, store, and share content, including resumes, cover letters, job descriptions, and interview responses ("User Content").

5.1 Ownership of User Content

As between you and CareerTwins, you retain all ownership rights in your User Content. We do not claim ownership of the materials you provide to the Service.

5.2 Licensing of User Content

By providing User Content, you grant CareerTwins a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, use, display, reproduce, and process your content solely for the purposes of:

• Providing and operating the Service, including AI analysis, job matching, and feedback features.
• Improving and developing our Service, including utilizing anonymized or pseudonymized data to train, fine-tune, and improve our proprietary artificial intelligence models and machine learning algorithms.
• Complying with applicable law or legal process.

This license terminates when you delete your User Content or your account, except for: (a) content already processed into anonymized, aggregated datasets; (b) residual copies in backup systems overwritten in ordinary course within 90 days; and (c) content retained as required by law.

5.3 Representations About Your Content

By submitting User Content, you represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to submit the content.
• Your content is truthful and accurate to the best of your knowledge.
• Your content does not infringe, misappropriate, or violate the intellectual property, privacy, or other rights of any third party.
• Your content does not contain any content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable.

5.4 Sensitive Data

You acknowledge that the Service processes sensitive personal information including PII (personally identifiable information) contained in resumes and career materials. Please review our Privacy Policy for details on how we handle this data. Do not submit Social Security numbers, financial account information, or government-issued identification numbers through the Service.

6. Acceptable Use Policy

You agree not to use the Service to:

• Upload false, misleading, or fraudulent resumes or career information.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Harvest, scrape, or collect data from the Service by automated means (bots, scrapers, spiders) without our written permission.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or algorithms of the Service, including our AI models.
• Circumvent, disable, or interfere with security-related features of the Service.
• Use the Service to develop a competing product or service.
• Submit content that contains malware, viruses, or any other harmful code.
• Attempt to gain unauthorized access to any part of the Service, other users' accounts, or any systems or networks connected to the Service.
• Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service.
• Engage in any activity that violates any applicable local, state, national, or international law or regulation.
• Provide harassing, abusive, threatening, or discriminatory feedback to other users through the peer feedback system.

Violation of this Acceptable Use Policy may result in immediate termination of your account without notice or refund.

7. AI-Powered Services & Disclaimers

CareerTwins utilizes artificial intelligence and machine learning to provide career advising and analysis.

7.1 Ownership of AI Output

As between you and CareerTwins, you own the specific output generated by the AI in response to your inputs (e.g., your rewritten resume bullets or personalized feedback). You may use this output for any personal or professional purpose, provided it does not violate these Terms.

7.2 Disclaimers

You acknowledge and agree that:

• AI is not human. Outputs are generated by algorithms and may contain errors, biases, or inaccuracies. You should review and verify all AI-generated content.
• No professional advice. The Service provides career guidance, not legal, financial, or professional career counseling advice.
• No guarantee of results. We do not guarantee that using our Service will result in job interviews, job offers, salary increases, or any specific career outcome.
• AI models evolve. Our AI models and algorithms, which may incorporate third-party Large Language Models (LLMs), are continuously updated and improved, which may result in different outputs for the same inputs over time.

7.3 Mock Interview Simulations

Our mock interview feature simulates interview scenarios using AI. You acknowledge that:

• Mock interviews do not replicate the full experience of a real job interview.
• AI-generated interview questions and feedback reflect general patterns and may not match the specific practices of any employer.
• Mock interview recordings and transcripts are processed and stored as described in our Privacy Policy.
• Performance assessments are based on AI analysis and are inherently limited. They should not be treated as definitive evaluations of your interview capabilities.

7.4 AI Bias Disclaimer

While we actively work to identify and mitigate biases in our AI systems, no AI system is entirely free from bias. AI outputs may reflect biases present in training data. We encourage users to consider AI feedback as one of many data points in their career development process.

8. Peer Feedback Services

The Service allows you to request feedback from other users ("Reviewers") on your career materials and interview performance.

8.1 Section 230 Protection

CareerTwins is a provider of an "interactive computer service" under the Communications Decency Act, 47 U.S.C. § 230. You acknowledge that CareerTwins is not the publisher or speaker of User Content, including peer feedback, and shall not be held liable for any defamatory, offensive, or illegal conduct of any Reviewer or other third party.

8.2 User Expectations

You acknowledge and agree that:

• Peer feedback is user-generated content. CareerTwins does not endorse, verify, or guarantee the accuracy, quality, or usefulness of any peer feedback.
• Sharing is voluntary. When you request peer feedback, you understand that your shared materials (resume excerpts, interview responses, etc.) will be visible to the Reviewers you designate.
• No employment relationship. Reviewers are not employees, contractors, or agents of CareerTwins. We are not responsible for the opinions, advice, or conduct of Reviewers.

8.3 Reviewer Obligations

If you participate as a Reviewer, you agree to:

• Provide honest, constructive, and professional feedback.
• Not copy, download, distribute, or retain the User Content shared with you beyond what is necessary to provide feedback.
• Not use information obtained through peer review for any purpose other than providing the requested feedback, including solicitation, recruitment, or competitive purposes.
• Maintain the confidentiality of all materials shared with you.
• Refrain from any discriminatory, harassing, or abusive behavior.

8.4 Limitation on Peer Feedback Liability

CareerTwins is not liable for any damages arising from peer feedback, including but not limited to emotional distress, lost opportunities, or decisions made based on peer feedback. You use the peer feedback feature at your own risk.

9. Our Intellectual Property Rights

9.1 Ownership

The Service, including but not limited to its design, text, graphics, logos, icons, images, audio clips, software, code, AI models, algorithms, data compilations, and underlying technology, is the exclusive property of CareerTwins or its licensors and is protected by United States and international intellectual property laws.

9.2 Restrictions

You may not, without our prior written consent:

• Copy, modify, distribute, sell, lease, or create derivative works of any part of the Service.
• Use any data mining, robots, or similar data gathering methods on the Service.
• Frame or mirror any portion of the Service.
• Use our trademarks, service marks, or trade dress without prior written authorization.
• Extract or re-utilize any substantial portion of the contents of the Service.

9.3 Feedback to Us

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you hereby assign to us all right, title, and interest in such Feedback. We are free to use the Feedback for any purpose without compensation or attribution to you.

10. Third-Party Links & Services

The Service may contain links to third-party websites, services, or resources that are not owned or controlled by CareerTwins. We do not endorse or assume any responsibility for any such third-party sites, services, or resources.

If you access any third-party website, service, or resource from the Service, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites. You expressly relieve CareerTwins from any and all liability arising from your use of any third-party website, service, or resource.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, CareerTwins expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• IMPLIED WARRANTIES of merchantability, fitness for a particular purpose, title, and non-infringement.
• WARRANTIES REGARDING AI OUTPUT — we do not warrant that AI-generated content, resume feedback, interview assessments, job matches, or career recommendations will be accurate, complete, reliable, current, or error-free.
• WARRANTIES REGARDING AVAILABILITY — we do not warrant that the Service will be uninterrupted, timely, secure, or free of viruses or other harmful components.
• WARRANTIES REGARDING OUTCOMES — we do not warrant that use of the Service will result in employment, interviews, improved career prospects, or any specific outcome.
• WARRANTIES REGARDING PEER FEEDBACK — we do not warrant the quality, accuracy, or usefulness of feedback provided by other users.

You acknowledge that you use the Service at your sole risk. No information or advice, whether oral or written, obtained from CareerTwins or through the Service, shall create any warranty not expressly stated herein.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAREERTWINS, ITS FOUNDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "CAREERTWINS PARTIES") BE LIABLE FOR:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, business opportunities, or other intangible losses.
• Any damages arising from reliance on AI-generated content, including resume feedback, interview feedback, career recommendations, or job-matching results.
• Any damages arising from peer feedback, including feedback that is inaccurate, unhelpful, biased, or harmful.
• Any unauthorized access to or alteration of your data, including resume data and PII.
• Any loss of employment opportunities, job offers, or career advancement, whether or not related to use of the Service.
• Any damages arising from the conduct of other users, including through the peer feedback system.
• Any damages arising from service interruptions, bugs, errors, or data loss.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE CAREERTWINS PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF THE CAREERTWINS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the CareerTwins Parties from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to the Service.
• Your User Content, including any claims that your content infringes or violates the rights of any third party.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your participation in the peer feedback system, whether as a requestor or a Reviewer.
• Any disputes between you and other users of the Service.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

14. Dispute Resolution & Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution procedure, you agree to first contact us at info@careertwins.com and attempt to resolve the dispute informally for at least 30 days.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, you and CareerTwins agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including the validity, enforceability, or scope of this arbitration provision) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

• Arbitration shall take place in the State of California, or at another mutually agreed location.
• The arbitration shall be conducted by a single arbitrator.
• The arbitrator's decision shall be final and binding, and judgment on the arbitration award may be entered in any court of competent jurisdiction.
• Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines otherwise.

14.3 Class Action Waiver

YOU AND CAREERTWINS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of a party's intellectual property rights. Additionally, claims within the jurisdiction of small claims court may be filed in such court.

14.5 Opt-Out

You may opt out of this arbitration provision by sending written notice to info@careertwins.com within 30 days of first accepting these Terms. Your notice must include your name, address, email address, and a clear statement that you wish to opt out of the arbitration provision.

15. California-Specific Provisions

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. To the extent litigation is permitted under these Terms, you and CareerTwins consent to the exclusive jurisdiction of the state and federal courts located in California.

15.2 California Consumer Rights

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

15.3 California Privacy Rights

For information about your California privacy rights under the CCPA/CPRA, please see our Privacy Policy.

15.4 Electronic Communications

Under California Civil Code Section 1633.1 et seq. (the Uniform Electronic Transactions Act), your agreement to these Terms and any notices provided in electronic form have the same legal effect as if provided in writing.

16. Termination

16.1 Termination by You

You may terminate your account at any time by following the instructions within the Service or by contacting us at info@careertwins.com. Upon termination, your right to use the Service will immediately cease.

16.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause and with or without notice, including if we reasonably believe that:

• You have violated these Terms or the Acceptable Use Policy.
• You have engaged in fraudulent or illegal activity.
• Your account poses a security risk to the Service or other users.
• Continued provision of the Service to you is no longer commercially viable.

16.3 Effect of Termination

Upon termination, the following provisions shall survive: User Content licenses (to the extent described in Section 5.2), Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive termination.

We will handle deletion of your personal data upon termination in accordance with our Privacy Policy.

17. Modifications to Service and Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Provide notice through the Service or via email to your registered email address.
• Where required by law, obtain your affirmative consent before the changes take effect.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service and terminate your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CareerTwins with respect to the Service and supersede all prior or contemporaneous agreements, understandings, or representations.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by CareerTwins to be effective.

17.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

CareerTwins shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, internet or infrastructure failures, or pandemics.

17.6 Notices

We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on the Service. You may provide notices to us by emailing info@careertwins.com.

17.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

19. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at info@careertwins.com.

• Privacy: info@careertwins.com
• Website: CareerTwins.com